Refund Policy

Last updated: April 23, 2026

This Refund Policy explains when and how refunds are issued on the GPRHub platform. It forms part of our Terms of Service and should be read together with them.

1. About This Policy

GPRHub is operated by Amoledo Sp. z o.o. (ul. Hoża 86/410, 00-682 Warszawa, Poland; KRS 0001068982; NIP 7011174670). The Platform is a B2B marketplace for guest post placements.

Because the Platform serves business users (Advertisers and Publishers), standard consumer distance-selling rules do not generally apply. However, where mandatory EU consumer protection law applies to you, those rights are preserved.

2. Types of Refunds

Refunds on GPRHub fall into three categories:

• Balance withdrawals — Users withdraw unused balance to their own payout method.
• Order refunds — an Advertiser recovers funds from an order that failed or was cancelled.
• Deposit reversals — a deposit is reversed by Stripe due to fraud, dispute, or chargeback.

3. Balance Withdrawals

3.1. Users may withdraw available balance at any time, subject to:

• Minimum withdrawal amount: $100
• Completion of any required identity or payout-method verification
• No pending disputes or unresolved orders involving that balance

3.2. Withdrawal processing time is typically 3–10 business days, depending on the payout method and any additional compliance checks required by our payment provider.

3.3. Withdrawals are paid to the method on file. We do not issue physical checks or cash.

3.4. The amount you actually receive in your bank or card account may be less than the withdrawn balance due to fees charged by payment networks and banks — see Section 11 for details.

4. Order Refunds

When an Advertiser places an order for a guest post placement, funds equal to the order amount are held in escrow from the Advertiser's balance. Outcomes:

4.1. Order cancelled before publication (by mutual agreement):

• Full order amount returned to Advertiser's balance.

4.2. Publisher fails to publish within the agreed timeframe:

• Full order amount returned to Advertiser's balance after verification by the Platform.
• Default publication timeframe is as stated on the site listing; if none is stated, 14 days from Publisher's acceptance of the article.

4.3. Publisher publishes non-conforming content:

• If the Publisher does not correct the issue within a reasonable period (typically 7 days from notification), full order amount is refunded to Advertiser.
• "Non-conforming" means the published article or its links differ materially from what the Advertiser approved — for example, missing link, altered anchor text, article modified against the brief, or publication on a different domain.

4.4. Link removal within the agreed retention period:

• If the Publisher removes the link or article within the agreed retention period (default 12 months unless otherwise specified on the site listing) without Advertiser's consent, a full or proportional refund may be issued, depending on how much time has passed.

4.5. Dispute process:

• Either party may open a formal dispute through the Platform.
• Both parties may submit evidence (messages, URL, screenshots, timestamps).
• The Platform reviews the case and issues a binding decision within the Platform's balance system.
• Typical resolution time: 3–7 business days from dispute submission.

4.6. Refund destination: Order refunds are credited back to the Advertiser's Platform balance, not to the original payment card. The Advertiser may then use the balance for new orders or withdraw it (subject to Section 3 and Section 11).

5. Platform Commission (Non-Refundable Under Normal Circumstances)

5.1. GPRHub charges a 10% platform commission at the moment of deposit (see Terms of Service, Section 6.2).

5.2. The commission compensates the Platform for matchmaking, escrow, content moderation, dispute resolution, and infrastructure. It is a fee for services rendered at the time of the deposit transaction and is non-refundable, except in the following cases:

• The entire deposit is reversed by Stripe (fraud, chargeback, or bank error) — in this case the commission is also reversed.
• The Platform determines, at its discretion, that the commission was charged in error.

5.3. Once a deposit is successful and funds are credited to your balance, the commission has been earned, regardless of whether you subsequently use the balance for orders or withdraw it.

6. Deposit Reversals and Chargebacks

6.1. If you dispute a deposit with your bank or card issuer (chargeback), please contact us first at [email protected]. Most issues can be resolved directly and more quickly than through a chargeback process.

6.2. If a chargeback is initiated:

• Your Platform balance will be immediately reduced by the disputed amount (including the commission portion).
• Your account may be suspended pending investigation.
• If the chargeback is determined to be unwarranted or fraudulent, we reserve the right to:
  • Close your account
  • Pursue recovery of amounts owed, including through legal proceedings
  • Report the activity to Stripe and, where appropriate, to law enforcement

6.3. Legitimate chargebacks due to unauthorized card use (fraud) are not penalized. We cooperate with cardholders, banks, and Stripe to resolve these in accordance with applicable law.

6.4. Payment processor deductions. When a deposit is reversed by the payment processor — whether via chargeback, refund, or bank reversal — the amount returned to your card or bank account may be less than the original deposit. This is because Stripe, card networks, and the issuing bank may retain non-refundable processing fees, chargeback handling fees (typically $15–$30 per chargeback), currency conversion spreads, and cross-border transaction fees. These deductions are set by third parties and are outside GPRHub's control. GPRHub does not retain any portion of these processor fees.

7. How to Request a Refund

7.1. For order refunds — open a dispute from the order page within the Platform. Follow the prompts and submit evidence.

7.2. For balance withdrawal — go to Account → Billing → Withdraw and follow the form.

7.3. For any other refund inquiry — email [email protected] with:

• Your registered email
• Transaction or order reference
• A clear description of the issue
• Any supporting evidence (screenshots, URLs)

7.4. We aim to respond to refund inquiries within 3 business days and resolve most cases within 10 business days.

8. Time Limits

8.1. Order-related refund requests must be submitted within 30 days of the event giving rise to the claim (failed publication, content discrepancy, link removal). Requests submitted after this period may be reviewed at the Platform's discretion but are not guaranteed.

8.2. Balance withdrawal requests have no deadline, subject to account activity (see Terms of Service, Section 14.2 regarding inactive accounts).

8.3. Nothing in these time limits affects statutory rights you may have under mandatory consumer protection law.

9. Refunds for Consumers (Distance Selling, Where Applicable)

9.1. The Platform is intended for business users. However, if you qualify as a "consumer" under EU law (i.e., a natural person acting outside your trade or profession) and mandatory consumer protection rules apply to your use of the Platform, the following may apply:

• You may have the right to withdraw from a distance contract within 14 days, under the EU Consumer Rights Directive 2011/83/EU.
• However, the right of withdrawal does not apply where services have been fully performed before the end of the 14-day period, provided you gave your prior express consent to begin performance and acknowledged that you would lose the right of withdrawal once fully performed (Directive 2011/83/EU, Article 16(a)).
• Because Platform commissions are earned at the moment of deposit (a service fully performed on your request), the commission portion is typically not refundable under the 14-day rule once a deposit is completed.
• The balance portion of a deposit remains fully refundable via withdrawal at any time, subject to Section 11 (payment processor fees).

9.2. Nothing in this Policy limits consumer rights that cannot be excluded under Polish or EU law.

10. Currency and Exchange Rates

10.1. All balances, orders, and refunds on the Platform are denominated in United States Dollars (USD).

10.2. If your bank converted the original payment from USD to another currency (e.g., PLN, EUR, UAH), the refund you receive in your local currency may differ from the amount you originally paid due to:

• Exchange rate fluctuations between the deposit and the refund
• Currency conversion fees or spreads applied by your bank or card issuer
• Cross-border or foreign-transaction fees on your card

10.3. These variations are imposed by your bank or card issuer and are outside GPRHub's control. GPRHub is not responsible for, and does not compensate, differences arising from exchange rates or third-party banking fees.

11. Payment Processor Fees (Stripe and Banks)

11.1. Deposits on the Platform are processed through Stripe Payments Europe, Ltd. Stripe and the user's bank or card issuer may charge fees at three points in the payment lifecycle:

• At deposit — most card networks charge a small percentage fee (typically 1.4–3.4% plus a fixed amount) that Stripe deducts before crediting the merchant. These fees are absorbed by GPRHub and do not reduce the amount credited to your balance.
• At refund or chargeback — the original deposit fee is generally not refunded by Stripe to the merchant. In some cases, additional fees (for example chargeback fees of $15–$30) are incurred. These are borne by the merchant side and do not reduce the refund directly, but they do contribute to why the net reversed amount appearing on your card may be slightly less than the original charge.
• At withdrawal — Stripe, banking networks, and intermediary banks may apply withdrawal, wire transfer, currency conversion, and SWIFT fees. These are deducted from the withdrawal amount before it reaches your account. The exact fees depend on:
  • The currency of your destination account
  • The country of the receiving bank
  • The payout method (bank transfer, card, local payment rails)
  • The SWIFT or intermediary bank routing
  • Your own bank's incoming transfer fees

11.2. Because these fees are set by Stripe, card networks, and receiving banks — and depend on country, currency, card type, and routing — GPRHub cannot guarantee the final amount you will receive on a withdrawal or refund. Where possible, Platform-side fees (if any) are disclosed at the moment of withdrawal request. Third-party banking fees applied after the funds leave Stripe are not visible to GPRHub and may reduce the final amount received by you.

11.3. For fee schedules of our payment processor, see: stripe.com/pricing

11.4. GPRHub does not mark up, retain, or share in any third-party payment processor fees. These fees accrue exclusively to Stripe, card networks, and banks involved in the transaction.

12. Fraud and Abuse

12.1. We reserve the right to refuse or reverse refunds where we have reasonable grounds to suspect:

• Fraudulent use of the Platform or payment methods
• Abuse of the refund or dispute system
• Coordinated behavior between accounts to extract funds improperly
• Violation of our Terms of Service

12.2. In such cases, we may freeze balances, close accounts, and cooperate with Stripe, banks, and law enforcement as appropriate.

13. Changes to This Policy

We may update this Refund Policy from time to time. For material changes, we will notify registered Users via email or a prominent Platform notice at least 14 days before changes take effect. Changes do not apply retroactively to orders placed or deposits made before the new version's effective date.

14. Contact

• Email: [email protected]
• Post: Amoledo Sp. z o.o., ul. Hoża 86/410, 00-682 Warszawa, Poland

For EU online dispute resolution, you may also use the European Commission's ODR platform: ec.europa.eu/consumers/odr